Frequently Asked Questions

PLANNING

Is there a maximum number of customers on each trip?

Yes, we limit all of our trips to 12 customers. If a trip has reached the maximum number of bookings, then we’ll begin taking wait-list customers in case we have a cancellation.

Do you have a cutoff for booking a scheduled Chasing Epic trip?

Yes, we stop taking payment 3-4 weeks from the scheduled start of the trip, depending on the location.  This allows us to finalize arrangements with the hotel reservations, dinner plans, required guides and shuttles (if applicable).  Once the trip has been closed from additional reservations, we will remove it from our calendar page.  * For our Moab trips, we stop taking trip reservations one month from the start date due to lodging requirements.

Is there a minimum age required for Chasing Epic trips?

For liability reasons if you’re traveling alone, we require our customers to be 18 years old.  If you’re coming on a trip with your parent or legal guardian, then you have to be 16 years old.

What kind of accommodations will be included?

As noted on the What’s Included page, we understand the need for clean, comfortable lodging after a long ride.  We aim to book 3-star hotels; example properties include the Inn on the Cliff in St. George, or the Yarrow in Park City.  That said, if we can rent a house or set of condos for the weekend we will: they provide a much better overall experience.

Which meals are included?  What if I have dietary restrictions?

All breakfasts and dinners are included in your trip: from dinner on the first night to breakfast on the last day.  We will either go out to dinner/breakfast as a group, or we will have the meal catered at the house or condo.  In some cases, we’ll be able to grill on the premises.  Alcohol is not included other than a post-ride beer, you’re responsible for your own alcohol/liquor tab at all restaurants.   For our full day rides (typically days 2 & 3), we recommend packing in the calories with the energy bars, gels, and mixes.  Please plan ahead if you want something like a sandwich or wrap.

For anyone with dietary restrictions, simply let us know prior to the trip and we will cater to your request.  There is an opportunity to mention it when you book your trip as well.

Will I get my own room?

All trips are booked as double-occupancy, so expect to share a spacious room with another rider (same gender matching only).  We do have single supplements available for $300/pp for our 4-day trips.

If I purchase a single supplement, can I bring my family?

Not necessarily.  You’re welcome to bring along your spouse or partner, assuming they’re OK spending all day and night by themselves while we’re out riding, eating, and having a good time.  That said, we do not allow children- of any age- on our trips or in the rooms we book for our clients.  Single supplements should be used to provide privacy and a little quiet time for our customers during our 4-day adventures.

I need a hotel the night before my trip, do you have recommendations?

Yes we do.  We’ll typically suggest you stay in the same hotel for the extra night (or two), but we can also recommend lodging in other areas if you want to explore before or after your trip.  We can even hook you up with local guides and/or rides in those areas.

I read that you include high-end demo bikes with all of your trips, is that true?  Is everyone guaranteed a bike?

Yes, we have high-end demo bikes included with each one of our booked Chasing Epic trips.  And not just any demo bikes: we carry some of the most fun, cutting-edge bikes on the market today.  You can check out the kick-ass Ibis and BMC bikes on our demo page, found here.  We have both 29″ and 27.5″ bikes along with mid-travel and long-travel; basically something to suit any type of rider, for any type of riding.  All of our bikes have carbon frames and very high-level build groups.

 

As you know, it’s hard to carry the exact quantity of sizes and models to fit every customer on every trip, so there will be limited availability accordingly.  To guarantee you get the bike you want, be sure to book early and correspond with us immediately to reserve your bike.

 

If for some reason you don’t like our selection of available demo bikes (that’s just crazy!), we partner with local bike shops in each town to give our customers preferred pricing and packages on their best rental bikes.  Just ask us for that information when you book your trip.

Your demo bikes are awesome, but I want to bring my own bike.  Will I get a discount on my trip?

We understand that some of our customers- however crazy it might sound- want to ride their own bikes instead of our incredible demos.  Not a problem!  For customers not utilizing our demo fleet, we offer a small discount on the price of your trip:  $100 off our 4-day trip price.  To take advantage of this discount, use the following code at checkout:

 

NOBIKE4: $100 discount on 4-day trips

 

Additionally, if you’re flying into the trip destination and need to ship your bike, we’ve got you covered.  We partner with local bike shops to receive, assemble, and tune our customers’ bikes so they’re ready to roll upon your arrival.  Just mention it at the time of booking, and we’ll help you out.

I need to make arrival plans for Day One of my trip, what can I expect?

For each of our trips, we’ll send out an itinerary about a week prior to your arrival with more information on where and when to meet as a group on Day One.  For our 4-day trips, we like to leave plenty of time for a good first-day ride, so plan on meeting around 12:00pm (noon).  If you need hotel recommendations for the night before, you can email us directly.

 

For departure plans, expect to be finished with the trip by 2:00pm on the last day.  We’ll still hammer out a good ride that day, so you’ll be tired!

Are guide tips included in the trip price?

Tipping is not included in the price of your Chasing Epic trip.  Our guides bust their butts to make sure every trip is unique and special; if you have a great time, feel free to tip the guides for their efforts.  There is no pressure to tip, however; we’ll leave it up to you to decide on an appropriate amount.  We will collect tips on the last night of the trip (as a group) and will present it to them on the last day.  

TRIP DETAILS

What should I bring on my trip?

Whether you’re on one of our desert southwest or Rocky Mountain high-altitude trips, we recommend that you come prepared for varied weather conditions.  That means layers, and over-preparing for weather that is oftentimes unpredictable and can swing 30-40 degrees in a matter of an hour.

CLOTHING:
  • Multiple short-sleeve bike shirts/jerseys
  • Bike shorts (with chamois)
  • Light long-sleeve base layer shirt
  • Light rain jacket
  • Full-finger bike gloves
  • Multiple pairs of bike socks (not cotton!)
  • Sunglasses
  • Bike shoes (flats or clipless)
  • Personal lunch choice (if you want something other than energy bars, gels, mixes)

Additionally, when riding desert or high-mountain terrain, bikes tend to take a beating.  We recommend making sure your bike is tuned, your suspension has been checked, and the bike is in good working condition prior to departing.  Don’t wait until the last minute to check small things that can ruin a ride.  

GEAR:
  • Your bike 
  • Backpack with 2-3 liter hydration reservoir
  • Your pedals and saddle (if renting or demo’ing one of our bikes- trust us, your butt will thank you!)
  • Helmet
  • Camera (optional)

Finally, in terms of nutrition: as mentioned on the “What’s Included” page, we partner with Infinit Nutrition and Clif Bar to provide our clients with the best options in riding nutrition.  We’ll have a wide variety of products, and plenty of it to keep you going all day long.  If you prefer to bring your own lunch or nutrition, that’s perfectly acceptable as well.

What if the weather is bad?

Unfortunately we can’t control the weather.  If the weather is bad for part of the trip, we’ll do our best to find an area where the trails are rideable.  A few miles typically make a big difference in weather patterns in the mountains.  If the entire trip is going to be a wash, we’ll attempt to change the location if possible.  You’re welcome to join us for that trip, or you can rebook on any available trip the rest of the year.  If your travel plans won’t allow rescheduling, we’ll refund you 100%.

What is your cancellation policy?

Our cancellation policy is listed on our Pricing page, but in short:

  • 100% refund 60+ days in advance (minus $150 administration fee)
  • 75% refund 30-60 days in advance, plus $50 processing fee
  • 25% refund 15-30 days in advance, plus $50 processing fee
  • 0% refund 14 days or less
What kind of shape should I be in?  What kind of rides will we be doing?

Our guided mountain bike trips are developed for the intermediate to advanced mountain biker.  Typically, that means you can expect to ride around 15 miles per day with a decent amount of climbing (2,000 feet or more)… don’t worry though, we’re not out trying to set personal records on Strava, so you can enjoy a more relaxed pace if needed.  Additionally, we’re always “chasing epic” just like you, so expect to ride the best of the best.

 

To help you get into appropriate shape, we’ve partnered with Training Peaks and Through the Wall Training to give all of our customers an 8-week training program to be completed prior to the trip.  Start working hard now and it will pay off later!

How technically difficult are the rides?

It depends.  Some of the rides- like The Whole Enchilada- have very technically difficult sections where most riders walk their bikes.  Some, like the Colorado Trail near Durango, are smooth and buff and aren’t technical at all.  In general, anyone with average technical skills will be able to ride 95% of the terrain.

I’ve heard about acclimatizing to the altitude, is that a real thing?

Yes, 100%.  If you’re coming in from sea level to ride in the mountains of Colorado or Utah, we recommend coming in at least a day early to get used to the altitude.  Climbing at higher elevations tends to make your lungs feel like they’re on fire.  This is NOT something to take lightly.

How many guides are on each trip?  Do the trips break up into ability groups?

Our maximum guest to guide ratio is 6:1, and we plan accordingly.  Additionally, we also have a seasoned trip coordinator with each group, who is there to help with logistics, answer questions, help with mechanicals, etc.  For larger trips, we always try to break into smaller groups based on riding ability.

How is transportation handled on the trips?

All of our customers are required to provide their own transportation (car rental, shuttle, taxi, Uber) to/from the initial trip meeting location.  Once you’re at the initial meetup location, we’ll handle all transportation to/from trailheads, restaurants, etc. with our guide and trip leader vehicles plus utilization of shuttle vans for bigger groups.  Occasionally customers want their own vehicle to run to the store or check out a local sight- not a problem!

I’m a true beginner mountain biker, can I still go on one of your trips?

Our trips are targeted for intermediate to advanced riders, so unfortunately beginners probably won’t enjoy the experience quite as much.  However, we are more than happy to cater to your beginner group (of five or more) if you’d like to book a private trip with us.

Contact Us

Your Name*


Email*


Phone


Message*


CAPTCHA